Responds quickly
New inquiries get a real answer in the moment they arrive, in your voice.
Ofbox Workers · OF / 01
Every inquiry deserves a thoughtful first response.
Sofia is a digital worker with one job: to meet the people arriving at your company and make sure none of them wait for someone to be free.
No meeting required.
What Sofia owns
A defined job, not a feature list.
Qualifies with care
She asks one useful question at a time instead of pushing a form at a stranger.
Follows up consistently
The conversations that go quiet are picked back up without anyone remembering to.
Escalates when judgment matters
When the answer needs a person, she hands over the conversation with the context intact.
How she adapts
Same role. Different company.
Sofia starts from a defined role and is then adapted: her voice, what she is allowed to answer, the channels she works in and the point where she steps back.
Channels are chosen around your customers—website chat, text, email, phone or social—not forced into every build.
The handoff
She knows what she does not know.
Sofia is designed with an explicit edge. Pricing judgment, sensitive situations and anything outside her knowledge go to a person, with the conversation carried forward rather than restarted.
Questions, answered plainly
Plainly answered.
01Will people know they are not talking to a person?+
Yes. We do not design her to pretend. She is clear about what she is and hands over to a person when that is the right thing.
02What does she need to know about us?+
What you are asked most often and what a good answer sounds like. We build her knowledge from what your team already repeats.
03Can we start with only Sofia?+
Yes. She is a clear starting point and can be adapted to your company without rebuilding anything else first.
Begin with the problem, not the product
Tell us what happens after someone writes to you.
If the honest answer is “it depends who is free”, that is the place to start.